Q: How do I find prints?
A: For a detailed explanation on searching or browsing see our product guide.
Q: What is block mounting?
A: Our block mounting process permanently sticks your choice of Handcraft Arts to 20mm thick ‘PictureMount’ foamboard. This is a durable, light weight board which is easy to handle and hang. This block mounting technique is very popular with our corporate clients, including photographers, who are looking for a cost effective and attractive way of displaying their artworks.
All work and materials are fully guaranteed, so your satisfaction is assured.
Q: What forms of payment do you accept?
A: We accept Visa, MasterCard, and American Express for online processed transactions. For mail orders we also accept cheques and money orders.
Q: Is it safe to use my credit card on your site?
A: Yes, shopping at Handcraft Arts Gallery is safe and secure. We take the security of your personal information very seriously. We use industry standard encryption technology, digital certificates, authentification and secure commerce servers to protect your information from unauthorised use.
Remember, in the event of unauthorised use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
Q: Can I order by fax, mail or phone?
A: Yes, Handcraft Arts Gallery is happy to receive you order by fax, mail or phone. If you are not comfortable using our secure online payment facility, then you can proceed to the checkout and print the order page and fax it to us .
If you would prefer to pay by cheque or money order (must be in US Dollars) please proceed to the checkout, print the order page, complete the relevant details, attach correct payment and post it to us.
If you are posting a cheque or money order we ask that you be patient since we cannot dispatch your order until we have received your cheque or money order and payment has been authorised.
Q: How do I know that Handcraft Arts Gallery has received my order?
A: You will receive an e-mail confirming your order after you have completed checking out. If you do not receive an e-mail, check that the e-mail address you provided is correct. You may re-confirm your order by sending an e-mail to ordersforart@gmail.com Please include you order number so we can re-send your confirmation.
Q: Can I change my order after I have checked out?
A: Yes, simply send an e-mail to us at ordersforart@gmal.com or phone us. You cannot change your order online.
Q: When can I expect to receive my Handcraft Arts?
A: If you decide not to frame your paints we will send them to you via Post parcel service. This will normally arrive within 5 to 15 working days. If you wish, you can have your paints sent express delivery at a small additional charge. If you choose express delivery the paint will normally arrive within 2 to 4 working days, AFTER the target ship date which is determined by your selection of items.
If you have selected quality framing or block mounting from our interactive framing studio, please allow an additional 5 working days for the framing, block mounting and delivery of paint.
We hope this answers any queries you may have had. If you were unable to answer any of your questions please contact us .
We look forward to providing you with handcraft arts paints to help turn your house into a home.
